About this role
The team is seeking a Senior Application Support Engineer to join their dynamic team. This role is crucial for ensuring the reliability and performance of the team’s applications, which serve a diverse range of customers in the meetings and events industry.
Key Responsibilities:
- Provide expert support for application issues, troubleshooting and resolving technical problems.
- Collaborate with development teams to identify and implement enhancements to improve application performance.
- Monitor application performance and conduct regular maintenance to ensure optimal functionality.
- Develop and maintain documentation for support processes and procedures.
- Train and mentor junior support engineers, fostering a collaborative team environment.
- Engage with customers to understand their needs and provide solutions that enhance their experience.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 5-8 years of experience in application support or a similar role.
- Strong understanding of application architecture and troubleshooting methodologies.
- Proficiency in SQL, Java, or similar programming languages.
- Familiarity with cloud technologies and platforms, such as AWS or Azure.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
What we offer:
- A collaborative and innovative work environment.
- Opportunities for professional development and career advancement.
- The chance to work with cutting-edge technology in a fast-paced industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.