About this role
The team is seeking a Technical Support Engineer 2 to join their team. This role is pivotal in providing exceptional support to customers and ensuring their needs are met throughout the problem resolution process.
Key Responsibilities:
- Act as a remote customer advocate, championing specific customer needs in collaboration with the field team.
- Interface directly with customers at various stages of the problem resolution process, understanding the issues they face and communicating plans for resolution.
- Explain developments and convey resolutions clearly and effectively.
- Participate in and lead conference calls with customers, ensuring all concerns are addressed.
- Maintain detailed documentation of customer interactions and resolutions.
Required Skills & Qualifications:
- Proven experience in a technical support role, preferably in a similar industry.
- Strong communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical audiences.
- Familiarity with troubleshooting methodologies and customer service best practices.
- Ability to work collaboratively in a team environment while also being self-motivated.
- Experience with ticketing systems and remote support tools.
Experience:
- Minimum of 3 to 5 years in technical support or a related field.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional growth and development opportunities.
- A chance to make a significant impact on customer satisfaction and success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.