About this role
The team is seeking an experienced NOC Support Engineer to join their expanding team. This fully remote position involves supporting innovative, high-impact projects and requires participation in a 24/7 support rotation, including overnight shifts, weekends, and holidays as needed.
Key Responsibilities:
- Provide Tier-1 technical support for network operations.
- Monitor system performance and respond to alerts using tools such as Datadog, Site24x7, Opsgenie, or PagerDuty.
- Troubleshoot and resolve issues in a timely manner to ensure minimal downtime.
- Collaborate with other teams to escalate and resolve complex issues.
- Maintain documentation of incidents and resolutions for future reference.
Required Skills & Qualifications:
- 3-5 years of experience in a NOC or similar technical support role.
- Hands-on experience with monitoring and alerting tools, specifically Datadog, Site24x7, Opsgenie, or PagerDuty.
- Strong understanding of networking concepts and protocols.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced, high-pressure environment.
What we offer:
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- The flexibility of a fully remote position.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.