About this role
The team is seeking a Lead Software Engineering Support Technician to provide high-level technical leadership and in-depth expertise in operational support. This role focuses on solving complex systemic problems while ensuring continuous platform stability. You will combine autonomous coordination and guidance for team members with high-level strategic support as a Subject Matter Expert (SME) to ensure long-term reliability and technical integrity across the platform.
Key Responsibilities:
- Provide technical leadership and support for software engineering teams.
- Troubleshoot and resolve complex technical issues affecting platform stability.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Act as a Subject Matter Expert (SME) for operational processes and best practices.
- Develop and implement strategies for continuous improvement in support operations.
- Mentor and guide junior team members to foster skill development and knowledge sharing.
Required Skills & Qualifications:
- Strong experience in software engineering support and operational management.
- Proficiency in troubleshooting and resolving systemic issues.
- Familiarity with software development methodologies and tools.
- Excellent communication and leadership skills.
- Ability to work autonomously and coordinate effectively with team members.
Experience:
- 4-6 years of relevant technical experience in software engineering support or a related field.
What we offer:
- An opportunity to work in a dynamic and innovative environment.
- The chance to lead and mentor a talented team.
- Professional development and growth opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.