About this role
The team is seeking a highly commercial and strategic Enterprise Customer Success Manager to oversee a multi-million-dollar portfolio of their largest North American enterprise customers. This role is focused on driving customer satisfaction and ensuring the successful adoption of their AI-driven RevOps platform.
Key Responsibilities:
- Manage and nurture relationships with key stakeholders in enterprise accounts to ensure customer success and satisfaction.
- Develop and execute customer success plans that align with client goals and objectives.
- Monitor customer health scores and adoption metrics, proactively addressing any issues that arise.
- Collaborate with sales, marketing, and product teams to advocate for customer needs and drive product improvements.
- Provide strategic insights and recommendations to customers to maximize their use of the platform.
- Conduct regular business reviews with clients to demonstrate value and identify opportunities for expansion.
Required Skills & Qualifications:
- Proven experience in a customer success, account management, or similar role within the SaaS industry.
- Strong understanding of enterprise software solutions and the ability to communicate technical concepts to non-technical stakeholders.
- Excellent interpersonal and communication skills, with a focus on building long-term relationships.
- Ability to analyze data and metrics to inform decision-making and strategy.
- Experience working with AI-driven technologies is a plus.
Experience:
- Minimum of 5-8 years in customer success or account management roles, preferably within the technology or SaaS sector.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to work with cutting-edge technology and innovative solutions.
- A collaborative team culture that values your contributions and ideas.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.