About this role
The team is seeking an experienced Assistant Manager for their Technical Support team. The ideal candidate will have a strong background in the BFSI industry, particularly in stock broking and capital markets, and will be responsible for leading a team of technical support professionals.
Key Responsibilities:
- Manage and mentor a team of technical support specialists to ensure high-quality service delivery.
- Oversee the support of trading mobile applications and web-based trading platforms.
- Develop and implement support processes and best practices to enhance team efficiency.
- Collaborate with cross-functional teams to resolve technical issues and improve product offerings.
- Provide training and support to team members on technical issues and customer service skills.
Required Skills & Qualifications:
- Minimum 8 years of overall work experience, with at least 3 years in a management role within technical support.
- A minimum of 5 years of experience in the BFSI industry, specifically in stock broking or capital markets.
- Strong hands-on experience in supporting trading applications and platforms.
- Excellent communication and leadership skills, with a focus on customer satisfaction.
- Ability to analyze technical issues and provide effective solutions.
Experience:
- 8-10 years of relevant experience is required.
What we offer:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
- A collaborative and supportive workplace culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.