About this role
The team is seeking an experienced Assistant/Associate Director for IT Process to join their dynamic team. This role is pivotal in enhancing the efficiency and effectiveness of IT processes within the organization. The ideal candidate will possess a strong background in IT process management and a passion for leveraging technology to drive business outcomes.
Key Responsibilities:
- Oversee the development and implementation of IT processes and best practices.
- Collaborate with cross-functional teams to identify process improvement opportunities.
- Analyze and report on IT process performance metrics to stakeholders.
- Lead initiatives to optimize IT service delivery and enhance user experience.
- Ensure compliance with industry standards and regulations in IT processes.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
- 5-8 years of experience in IT process management or a similar role.
- Strong understanding of ITIL framework and process improvement methodologies.
- Excellent analytical and problem-solving skills.
- Proven ability to lead teams and manage projects effectively.
- Strong communication and interpersonal skills.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work on innovative projects that impact the financial services sector.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.