About this role
The team is seeking an Application Support Analyst II to join their team. This role is essential in providing technical support and ensuring the smooth operation of their SaaS platform tailored for the property and casualty insurance industry. The ideal candidate will have a strong understanding of application support processes and a passion for enhancing customer experiences.
Key Responsibilities:
- Provide technical support for software applications, troubleshooting issues, and resolving user inquiries.
- Collaborate with cross-functional teams to identify and implement solutions to improve application performance.
- Monitor application health and performance metrics, ensuring system reliability and availability.
- Assist in the deployment of software updates and new features, ensuring minimal disruption to users.
- Document support processes and create user guides to enhance user experience.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in application support or a similar role.
- Proficiency in SQL and experience with cloud-based applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
What we offer:
- A flexible work environment that promotes autonomy and work-life balance.
- Opportunities for professional growth and development.
- A collaborative team culture that values diverse perspectives.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.