About this role
The team is seeking a Trading Application Support Analyst to join their dynamic team. In this role, you will be responsible for providing technical support for trading applications, ensuring optimal performance and availability for users. You will work closely with clients and internal teams to troubleshoot issues and implement solutions that enhance the trading experience.
Key Responsibilities:
- Provide first and second-line support for trading applications, addressing user inquiries and technical issues.
- Monitor application performance and conduct regular system checks to ensure reliability.
- Collaborate with development teams to identify and resolve software bugs and improve application functionality.
- Document support processes and maintain knowledge base articles for common issues and resolutions.
- Assist in the testing and deployment of new features and updates to trading applications.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Finance, or a related field.
- 3-5 years of experience in application support, preferably within the financial services industry.
- Strong understanding of trading platforms and financial markets.
- Proficiency in troubleshooting and problem-solving with technical applications.
- Excellent communication skills, both verbal and written, with the ability to interact effectively with clients and team members.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and access to cutting-edge technology in the financial services sector.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.