About this role
The team is seeking a skilled Deskside Support Engineer to provide exceptional onsite and desk side support services to end users. In this role, you will be responsible for troubleshooting PC-related issues, ensuring a seamless user experience in a fast-paced environment.
Key Responsibilities:
- Provide onsite support to end users, addressing and resolving technical issues.
- Troubleshoot and resolve PC-related problems as directed by client level 2 support or SPOC.
- Complete incidents and requests within established Service Level Agreements (SLA).
- Build, configure, and troubleshoot customer PCs and laptops, including installing Gold images and necessary applications.
- Ensure daily updates are made to support tickets for tracking and accountability.
- Support meeting room environments, including video conferencing setups.
- Assist with the maintenance and troubleshooting of printers, scanners, and other peripherals.
Required Skills & Qualifications:
- Proven experience in a deskside support role, with a strong understanding of PC hardware and software.
- Familiarity with troubleshooting techniques and tools for various operating systems.
- Ability to work effectively in a pressurized environment while maintaining high-quality service.
- Excellent communication and interpersonal skills to interact with end users and technical teams.
- Experience with ticketing systems and IT service management practices.
Experience:
- 3-5 years of relevant experience in IT support or a similar role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Access to ongoing training and development resources.
- A collaborative team culture that values innovation and problem-solving.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.