About this role
The team is a software company seeking a Technical Support Specialist to join their team on a contract basis. This is a remote position, and candidates must be residing within India to be considered.
The Technical Support Specialist will be responsible for providing high-quality technical assistance to clients, troubleshooting software issues, and ensuring customer satisfaction.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and chat.
- Troubleshoot and resolve software-related issues efficiently.
- Document and track support requests in the ticketing system.
- Collaborate with the development team to escalate and resolve complex issues.
- Assist in creating and updating technical documentation and user guides.
- Conduct training sessions for clients on software usage and best practices.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role.
- Strong knowledge of software troubleshooting and problem-solving techniques.
- Excellent communication skills, both verbal and written.
- Familiarity with ticketing systems and remote support tools.
- Ability to work independently and manage time effectively in a remote environment.
What we offer:
- A flexible work schedule that promotes work-life balance.
- Opportunity to work with a dynamic team in a growing software company.
- Professional development and training opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.