About this role
The team is building secure financial infrastructure for enterprises and AI agents. They are looking for a Technical Support Specialist to join their team. This role is essential in providing top-notch support to customers using their platform, AER360, which combines digital asset custody, wallets, transaction controls, policy-based approvals, and governance for AI-agent-controlled transactions.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve issues related to the AER360 platform.
- Assist customers in understanding and utilizing digital asset management tools.
- Document customer interactions and technical issues in the support ticketing system.
- Collaborate with engineering and product teams to address complex issues.
- Conduct training sessions for customers on platform features and best practices.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or customer service roles.
- Strong understanding of digital assets and blockchain technology.
- Excellent problem-solving skills and attention to detail.
- Proficient in using support ticketing systems and remote support tools.
- Exceptional communication skills, both verbal and written.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to work with cutting-edge technology in the financial sector.
- A collaborative team culture focused on innovation and customer satisfaction.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.