About this role
The team is a growing technology company focused on delivering reliable IT and software solutions to a diverse range of clients. They value innovation, high-quality service, and practical problem-solving to support business operations and end users. We are seeking a Technical Support Specialist to join their dynamic team.
In this role, you will be responsible for providing exceptional technical support to clients, troubleshooting issues, and ensuring customer satisfaction. You will work closely with various teams to enhance service delivery and improve processes.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot hardware and software issues, ensuring timely resolution.
- Document and track support requests using ticketing systems.
- Collaborate with cross-functional teams to improve support processes.
- Assist in the development of user guides and training materials.
Required Skills & Qualifications:
- Strong understanding of IT systems, networks, and software applications.
- Excellent problem-solving skills and attention to detail.
- Proficient in customer service principles and practices.
- Experience with ticketing systems and remote support tools.
- Strong communication skills, both verbal and written.
Experience:
- 2-4 years of experience in technical support or a related field.
What we offer:
- A collaborative work environment that encourages innovation.
- Opportunities for professional growth and development.
- A chance to work with a diverse range of clients and technologies.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.