About this role
As a Technical Support Specialist, you will be the first point of contact for the team' customers experiencing technical issues or needing help using our platform. You will troubleshoot problems across accounts, product features, integrations, and configurations, guide customers through solutions, and work closely with our engineering and product teams when deeper technical investigation is required.
Key Responsibilities:
- Provide exceptional customer support through various channels including phone, email, and chat.
- Diagnose and resolve technical issues related to our platform.
- Document customer interactions and technical issues in our support system.
- Collaborate with engineering and product teams to escalate complex issues.
- Assist in the development of support documentation and FAQs.
Required Skills & Qualifications:
- Strong problem-solving skills and a passion for technology.
- Excellent communication skills, both verbal and written.
- Ability to work well in a team environment.
- Familiarity with technical support tools and ticketing systems is a plus.
- Basic understanding of software applications and integrations.
Experience:
- 0-2 years of experience in a technical support or customer service role is preferred but not required.
What we offer:
- Opportunity to grow within a dynamic and innovative environment.
- Comprehensive training and support to help you succeed in your role.
- A collaborative team culture that values your contributions.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.