About this role
The team is a global leader in the elevator and escalator industry, dedicated to shaping the future of urban mobility. We are seeking a Technical Support Specialist to join our team. This role is essential in providing exceptional technical assistance and support to our customers and internal teams.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues related to our products.
- Collaborate with engineering and product teams to address complex technical problems.
- Document and maintain records of customer interactions and technical issues.
- Conduct training sessions for customers and staff on product usage and best practices.
- Stay updated on product developments and industry trends to provide informed support.
Required Skills & Qualifications:
- Bachelor’s degree in a relevant field or equivalent experience.
- 3-5 years of experience in technical support or a related role.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Familiarity with technical documentation and support tools.
- Knowledge of elevator and escalator systems is a plus.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development. You will be part of a global team that values innovation and collaboration, along with access to training and resources to enhance your skills.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.