About this role
The team is seeking a Technical Support Senior Analyst to provide first-line and Level 2 application support for business-critical applications running on the IBM i (AS400) platform. This role is essential in ensuring stable and reliable business operations through effective incident resolution and operational support.
Key Responsibilities:
- Provide Level 2 support for applications on the IBM i platform.
- Troubleshoot and resolve incidents in a timely manner.
- Fulfill service requests and monitor application performance.
- Communicate effectively with customers regarding support issues and resolutions.
- Collaborate with cross-functional teams to enhance application reliability.
- Document support processes and maintain knowledge base articles.
Required Skills & Qualifications:
- Strong experience with IBM i (AS400) platform.
- Proficient in incident management and troubleshooting techniques.
- Excellent communication and customer service skills.
- Familiarity with application support best practices.
- Ability to work independently and as part of a team.
Experience:
- Minimum of 5-8 years in technical support or application support roles.
What we offer:
- Opportunities for professional growth and development.
- A collaborative work environment.
- Access to the latest technologies and tools.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.