About this role
The team is seeking a Technical Support IV Agentic to join their team. This role is essential in providing top-tier support for their innovative hosting infrastructure tailored for small businesses. The successful candidate will be at the forefront of delivering solutions and enhancing customer experiences with AI-driven applications.
Key Responsibilities:
- Provide advanced technical support to clients, resolving complex issues related to hosting and application performance.
- Collaborate with engineering teams to identify and troubleshoot system bugs and performance bottlenecks.
- Develop and maintain comprehensive documentation of support processes and solutions.
- Train and mentor junior support staff, sharing expertise and best practices.
- Stay updated with the latest industry trends and technologies to provide informed support.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science or a related field.
- 5-8 years of experience in technical support or a similar role, preferably in a web hosting environment.
- Proficiency in troubleshooting web applications, server configurations, and networking issues.
- Strong knowledge of Linux/Unix systems and command-line tools.
- Familiarity with programming languages such as Python or PHP is a plus.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development. Employees enjoy a collaborative culture, access to cutting-edge technology, and the chance to make a significant impact on small businesses' success online.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.