About this role
The team is seeking a proactive and detail-oriented Technical Support Engineer to join their team. This role involves providing top-notch technical support for a variety of products and services, including Web-Email Hosting, Domain Name Registrations, and more. The ideal candidate will have a strong customer service orientation and a knack for problem-solving.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve issues related to web hosting, email services, and domain registrations.
- Document support interactions and maintain records of customer inquiries and resolutions.
- Collaborate with the development team to identify and resolve product issues.
- Educate customers on product features and best practices.
- Stay updated on product changes and enhancements to provide accurate support.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role.
- Strong understanding of web hosting, domain management, and email services.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with troubleshooting tools and techniques.
What we offer:
The team provides a dynamic work environment, opportunities for professional growth, and a chance to work with cutting-edge technology in the digital advertising and cloud infrastructure space.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.