About this role
The team is seeking a Technical Support Engineer specializing in Privileged Access Management (PAM). In this role, you will be responsible for providing exceptional technical support to clients using the team AI-powered identity platform. You will troubleshoot issues, resolve complex technical problems, and ensure customer satisfaction by maintaining high service standards.
Key Responsibilities:
- Provide technical support for PAM solutions, addressing client inquiries and issues promptly.
- Troubleshoot and resolve technical problems related to identity security and access management.
- Collaborate with engineering teams to identify and resolve product defects and improve overall service quality.
- Document and track support requests, ensuring timely follow-up and resolution.
- Conduct training sessions for clients to enhance their understanding of the platform.
- Stay updated on industry trends and advancements in identity security and PAM technologies.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role, preferably in identity management or cybersecurity.
- Strong understanding of PAM solutions and identity governance frameworks.
- Proficiency in troubleshooting technical issues and providing effective solutions.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Familiarity with AI technologies and their application in identity security is a plus.
What we offer:
The team provides a dynamic work environment that fosters innovation and growth. You will have the opportunity to work with cutting-edge technology and contribute to the development of industry-leading solutions. Additionally, the team offers professional development opportunities and a supportive team culture.