About this role
The team is seeking a Technical Support Engineer to join their dynamic team focused on the MoveWorks platform. This role is essential in empowering the workforce by providing support for an advanced AI Assistant platform that helps employees interact with business systems through natural language.
Key Responsibilities:
- Provide technical support and troubleshooting for the MoveWorks platform.
- Assist customers in integrating the AI Assistant with their existing systems.
- Collaborate with engineering teams to resolve complex issues and improve product functionality.
- Document support processes and maintain knowledge base articles for end-users.
- Train users on the effective use of the MoveWorks platform and best practices.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support or engineering role.
- Strong understanding of AI technologies and natural language processing.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication and interpersonal skills.
- Familiarity with cloud platforms and integration tools is a plus.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work with cutting-edge technology that is transforming the workplace.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.