About this role
The team is seeking a Technical Support Engineer to join their team. In this role, you will be responsible for providing exceptional technical support to customers, ensuring their data and AI systems are secure and resilient. You will work closely with clients to troubleshoot issues, provide solutions, and enhance their overall experience with the team products.
Key Responsibilities:
- Provide technical support and troubleshooting for data resilience and security products.
- Assist customers in understanding and utilizing the full capabilities of the team solutions.
- Collaborate with engineering teams to identify and resolve product issues.
- Document customer interactions and technical solutions in the support ticketing system.
- Conduct training sessions and webinars to educate customers on best practices.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role.
- Strong knowledge of data protection technologies and security best practices.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication and interpersonal skills.
- Familiarity with cloud technologies and platforms is a plus.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development. You will be part of a collaborative team that values innovation and customer satisfaction.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.