About this role
The team is seeking a Technical Support Engineer specializing in Higher Education to join their dynamic team. The ideal candidate will play a crucial role in providing exceptional technical support to students and faculty, ensuring a seamless learning experience in an online education environment.
Key Responsibilities:
- Provide timely and effective technical support to users via various channels including email, chat, and phone.
- Troubleshoot and resolve technical issues related to the online learning platform.
- Collaborate with the product and development teams to enhance system functionality and user experience.
- Maintain detailed documentation of support requests and resolutions.
- Conduct training sessions and create resources to empower users in utilizing the platform effectively.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role, preferably in the education sector.
- Strong understanding of online learning platforms and educational technologies.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication and problem-solving skills.
- Familiarity with tools such as Zendesk, Jira, or similar support ticketing systems is a plus.
What we offer:
The team provides a collaborative work environment, opportunities for professional development, and the chance to contribute to innovative educational solutions that impact learners globally.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.