About this role
The team is seeking a Technical Support Engineer to join their team in the Elevator and Escalator industry. This role is essential in providing high-quality technical support and ensuring customer satisfaction through effective problem-solving and communication.
Key Responsibilities:
- Provide technical support to customers and field technicians regarding elevator and escalator systems.
- Troubleshoot and resolve technical issues related to products and services.
- Collaborate with engineering teams to improve product performance and reliability.
- Maintain documentation of support activities and customer interactions.
- Train and educate customers and staff on product features and maintenance procedures.
Required Skills & Qualifications:
- Bachelor’s degree in Engineering or a related field.
- 3-5 years of experience in technical support or a similar role.
- Strong understanding of elevator and escalator systems.
- Excellent problem-solving skills and attention to detail.
- Proficient in using technical tools and software for diagnostics.
- Strong communication skills, both verbal and written.
What we offer:
- An opportunity to be part of a global leader in the industry.
- A collaborative work environment with a focus on innovation.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.