About this role
The team is seeking a Technical Support Engineer to join their dynamic team. In this role, you will be responsible for providing exceptional technical support to the team, ensuring they can effectively utilize our financial performance management cloud software. You will troubleshoot issues, provide solutions, and assist clients in navigating the platform to enhance their financial operations.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot and resolve software issues related to the platform.
- Collaborate with cross-functional teams to address client concerns and improve product functionality.
- Document and track client interactions and resolutions in the support ticketing system.
- Conduct training sessions and create user guides to assist clients in utilizing the software effectively.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or a similar role.
- Strong understanding of cloud software and financial performance management.
- Excellent problem-solving skills and attention to detail.
- Proficient in using support ticketing systems and customer relationship management (CRM) tools.
- Exceptional communication skills, both written and verbal.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work with leading-edge technology in the financial software industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.