About this role
The team is seeking a Technical Support Engineer to join their dynamic Avalara Support team. In this role, you will be responsible for delivering world-class customer service and enhancing customer satisfaction through effective support and problem resolution.
Key Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Assist in the creation and implementation of customer-centric processes and workflows.
- Perform to prescribed metrics and goals to ensure service excellence.
- Collaborate with team members to foster a positive work environment and promote employee morale.
- Identify and escalate complex issues to the appropriate teams for resolution.
- Contribute to continuous improvement initiatives to enhance customer experience.
Required Skills & Qualifications:
- Proven experience in a technical support role, preferably in a SaaS environment.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication skills, both verbal and written.
- Familiarity with customer support tools and ticketing systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a commitment to service excellence.
Experience: 3-5 years in technical support or customer service roles.
What we offer:
- Opportunity to work in a collaborative and supportive environment.
- Professional development and growth opportunities.
- A chance to make a significant impact on customer satisfaction.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.