About this role
The team is seeking a skilled and dedicated Technical Support Analyst (Integration Support) to join their team. This remote position operates during North American core hours and is focused on providing day-to-day technical support and maintenance for integration applications in a production environment. The successful candidate will ensure seamless data exchange, high system availability, and timely issue resolution across various applications and interfaces.
Key Responsibilities:
- Provide Tier 2 technical support for integration applications, addressing issues and inquiries from users.
- Monitor system performance and availability, ensuring optimal operation of integration solutions.
- Collaborate with cross-functional teams to troubleshoot and resolve integration-related problems.
- Maintain documentation for processes, procedures, and troubleshooting guides related to integration applications.
- Assist in the deployment of new integration solutions and enhancements.
- Conduct regular system audits and performance tuning to improve integration efficiency.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or application support, with a focus on integrations.
- Strong understanding of integration technologies and protocols (e.g., API, XML, JSON).
- Experience with monitoring tools and troubleshooting methodologies.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal, to interact effectively with team members and clients.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Supportive team culture with opportunities for professional growth.
- Flexible remote work arrangement.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.