About this role
The team is seeking a skilled Technical Support professional to join their team. The ideal candidate will be responsible for managing technical escalations and ensuring that designated Application Service Providers (ASPs) deliver service in accordance with established service standards.
Key Responsibilities:
- Manage all customer complaints from major accounts effectively.
- Meet service standards regarding turnaround time (TAT), mean time to repair, and escalation management.
- Ensure all support services are available for the execution of project orders.
- Coordinate with sales account managers on accounts receivables.
- Organize skill enhancement programs for ASPs, including training and development initiatives.
Required Skills & Qualifications:
- Proven experience in a technical support role, with a strong understanding of service delivery standards.
- Excellent problem-solving skills and the ability to manage escalations effectively.
- Strong communication skills to liaise with customers and internal teams.
- Experience in coordinating training programs and enhancing team skills.
- Familiarity with customer relationship management tools and support ticketing systems.
Experience: 3-5 years in a technical support or related role.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- Supportive team culture focused on collaboration and development.
- Access to ongoing training and skill enhancement programs.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.