About this role
The team is seeking a Technical Lead to join their development team. This role is primarily focused on providing L3 support while addressing complex technical issues. The ideal candidate will be responsible for handling the most challenging problems, implementing code changes, and researching solutions for new or unknown issues.
Key Responsibilities:
- Provide L3 support for production applications, ensuring high availability and performance.
- Address customer requests and issues received via email or phone on a priority basis.
- Track, report, and build a knowledge base for various types of incidents to improve response times.
- Collaborate with development teams to identify and resolve technical challenges.
- Mentor junior team members and provide guidance on best practices.
Required Skills & Qualifications:
- Strong experience in application support and troubleshooting.
- Proficiency in coding and development, with a focus on problem-solving.
- Familiarity with incident management and knowledge base documentation.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure and prioritize tasks effectively.
Experience:
- Minimum of 5-8 years in a technical support or development role, with a focus on L3 support.
What we offer:
- Opportunity to work in a dynamic and collaborative environment.
- Professional development and growth opportunities.
- A chance to lead and mentor a talented team.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.