About this role
The team is seeking a Technical Architect with expertise in Zendesk Enterprise Programs to join their team on a contract basis. This remote position is part of a staff augmentation initiative in partnership with Zendesk. The ideal candidate will play a critical role in deploying customer service and employee service platforms efficiently and effectively.
Key Responsibilities:
- Design and implement technical solutions for Zendesk Enterprise Programs.
- Collaborate with cross-functional teams to ensure seamless integration and deployment.
- Lead architecture discussions and provide technical guidance to engineering teams.
- Analyze customer requirements and translate them into technical specifications.
- Optimize existing systems and processes to enhance performance and scalability.
Required Skills & Qualifications:
- Proven experience with Zendesk and its enterprise functionalities.
- Strong background in software architecture and system design.
- Proficiency in relevant programming languages and frameworks.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to liaise with technical and non-technical stakeholders.
Experience:
- Minimum of 5-8 years of experience in technical architecture, with a focus on customer service platforms.
What we offer:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Flexibility of remote work.
- Engagement in innovative projects with cutting-edge technology.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.