About this role
The team is seeking a highly motivated and customer-focused Tech Support Engineer with strong expertise in Network Detection & Response (NDR), cybersecurity, and network infrastructure. In this role, you will be responsible for deploying, integrating, and supporting AI-powered network security solutions across enterprise environments. You will collaborate closely with customer SOC teams, network engineers, and internal product teams to ensure successful implementation and support of the team’s security solutions.
Key Responsibilities:
- Deploy and integrate network security solutions in enterprise settings.
- Provide technical support and troubleshooting for NDR and cybersecurity products.
- Collaborate with customer SOC teams to understand their needs and provide tailored solutions.
- Work with internal product teams to relay customer feedback and improve product offerings.
- Conduct training sessions for customers on the effective use of security solutions.
Required Skills & Qualifications:
- Strong knowledge of network security principles and practices.
- Experience with NDR technologies and cybersecurity frameworks.
- Proficiency in network infrastructure and protocols.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both written and verbal.
Experience:
- 3-5 years of experience in a technical support or engineering role focused on cybersecurity or network security.
What we offer:
- Opportunity to work with cutting-edge technology in a dynamic environment.
- Collaborative and supportive team culture.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.