About this role
Our client is seeking a dedicated Support / Helpdesk Agent to join their team in a fully remote capacity. This role is ideal for individuals who are passionate about providing excellent customer service and technical support. You will be responsible for assisting clients with their inquiries and troubleshooting various issues.
Key Responsibilities:
- Provide first-line support to clients via phone, email, and chat.
- Troubleshoot technical issues and guide clients through solutions.
- Document and track all support requests in the ticketing system.
- Collaborate with other team members to resolve complex issues.
- Conduct follow-ups to ensure client satisfaction.
- Participate in team meetings and training sessions as needed.
Required Skills & Qualifications:
- Proficiency in both German and English.
- Strong problem-solving skills and attention to detail.
- Experience with helpdesk software and ticketing systems.
- Excellent communication skills and a customer-oriented mindset.
- Ability to work independently and manage time effectively.
Experience:
- 2-4 years of experience in a support or helpdesk role.
What we offer:
- Flexible working hours with options for full-time, part-time, or freelance arrangements.
- A fully remote work environment.
- Opportunities for professional development and training.
This role is managed by VettedBench on behalf of our client. Your application is reviewed directly by our talent team.