About this role
The team is seeking a Support Engineer to provide exceptional technical support for electrical and software-related issues. The ideal candidate will have a strong background in troubleshooting PLC communication and software applications, as well as experience in installation, commissioning, and maintenance activities at customer locations.
Key Responsibilities:
- Provide technical support for electrical and software-related issues.
- Troubleshoot PLC communication and software applications effectively.
- Support installation, commissioning, and maintenance activities at customer locations.
- Coordinate with development and project teams for timely issue resolution.
- Assist customers through phone, email, and remote support channels.
- Monitor system performance to ensure smooth operation of deployed solutions.
- Prepare technical documentation, reports, and user manuals as needed.
Required Skills & Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- Strong experience in PLC systems and software troubleshooting.
- Familiarity with technical documentation and user manual preparation.
- Excellent communication skills and customer service orientation.
- Ability to work collaboratively with cross-functional teams.
Experience:
- 3-5 years of relevant experience in a technical support role.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth, a supportive team culture, and the chance to work on innovative projects.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.