About this role
The team is seeking a Supervisor for IT Site Services to oversee the activities of direct reports and ensure efficient operations within the IT support team. This role is pivotal in promoting strong customer service skills and methodologies, thereby enhancing the reputation of the IT internal brand.
Key Responsibilities:
- Supervise and mentor a team of technicians, providing immediate support and guidance.
- Identify and prioritize technical issues, escalating requests as necessary.
- Assign tasks to team members and monitor progress to ensure timely resolution of business-critical system problems.
- Foster a culture of exceptional customer service within the team.
- Collaborate with other departments to improve service delivery and operational efficiency.
Required Skills & Qualifications:
- Proven experience in IT support or site services, with a strong understanding of technical problem resolution.
- Excellent leadership and team management skills.
- Strong customer service orientation with the ability to communicate effectively with diverse stakeholders.
- Familiarity with ITIL or similar service management frameworks is a plus.
- Technical proficiency in relevant IT systems and tools.
Experience:
- Minimum of 5-8 years in IT support or related fields, with at least 2 years in a supervisory role.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to lead a dedicated team and make a significant impact on service quality.
- Access to ongoing training and development resources.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.