About this role
The team is seeking a Senior Support Engineer to join their support team, responsible for delivering exceptional customer experiences through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.
Key Responsibilities:
- Own customer environments across UAT, Production, DR, and SPT.
- Drive proactive monitoring and incident prevention to ensure system reliability.
- Troubleshoot and resolve complex technical issues related to Java applications, scripting, and SQL databases.
- Collaborate with cross-functional teams to improve system performance and customer satisfaction.
- Provide technical guidance and mentorship to junior support engineers.
- Document processes and create knowledge base articles for internal use.
Required Skills & Qualifications:
- Strong experience in Java, scripting languages, and SQL.
- Proven track record in L2 and L3 support roles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication skills, both verbal and written.
Experience:
- Minimum of 5-8 years of experience in a support engineering role, preferably in a software or technology environment.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and career growth opportunities.
- Collaborative team culture and a focus on work-life balance.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.