About this role
The team is seeking a Senior Engineer - IT Support to join their dynamic team. This role is crucial in ensuring the smooth operation of IT systems and providing exceptional support to users. The ideal candidate will have a strong background in IT support and a passion for technology.
Key Responsibilities:
- Provide advanced technical support for hardware and software issues.
- Troubleshoot and resolve system and network problems.
- Manage and maintain IT infrastructure, including servers, networks, and cloud services.
- Collaborate with cross-functional teams to implement IT solutions that enhance productivity.
- Document technical processes and create user guides for internal staff.
- Train and mentor junior IT support staff.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in IT support or a related role.
- Proficiency in Windows and Linux operating systems.
- Experience with networking concepts and protocols (TCP/IP, DNS, DHCP).
- Familiarity with cloud services such as AWS or Azure.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work with cutting-edge technologies. Join us to make a significant impact in the world of technology.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.