About this role
The team is seeking a Senior Associate Software Engineer specializing in ServiceNow Production Support at Tier 1 level. This role is critical for ensuring the smooth operation of the ServiceNow platform and providing first-level technical support to users.
Key Responsibilities:
- Provide first-level technical support for the ServiceNow platform, including incident logging and initial troubleshooting.
- Assist users with inquiries and issues related to the ServiceNow platform.
- Fulfill user requests and ensure timely resolution of incidents.
- Escalate complex issues to higher support tiers as necessary.
- Maintain documentation of support processes and user interactions.
Required Skills & Qualifications:
- Strong experience with the ServiceNow platform and its functionalities.
- Proficiency in incident management and request fulfillment processes.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team-oriented environment.
Experience:
- 5 to 8 years of relevant experience in software engineering or technical support, specifically with ServiceNow.
What we offer:
- Opportunity to work with a dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
- A supportive workplace culture that values innovation and collaboration.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.