About this role
The team is seeking a Senior Associate for Client Tech Support Engineering to join their innovative team. This role is vital in ensuring that clients receive exceptional technical support for their financial technology solutions. You will be at the forefront of addressing client inquiries, troubleshooting issues, and providing solutions that enhance the user experience.
Key Responsibilities:
- Provide technical support for clients using financial technology products.
- Troubleshoot and resolve client issues efficiently, ensuring minimal disruption.
- Collaborate with engineering teams to communicate client feedback and improve product functionality.
- Develop and maintain documentation for technical support processes and procedures.
- Train and mentor junior support staff to enhance team performance.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in technical support or client-facing roles within the fintech industry.
- Strong understanding of payment processing systems and financial applications.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication skills, both verbal and written, with a strong customer service orientation.
What we offer:
The team provides a dynamic work environment that fosters innovation and professional growth. You will have the opportunity to work with cutting-edge technology and make a significant impact in the fintech industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.