About this role
The team is seeking a Solutions Technical Support Engineer to join their team. In this role, you will be responsible for providing technical support and solutions to customers using the team award-winning SaaS products. You will work closely with IT, finance, procurement, and cloud teams to ensure that customers are optimizing their technology spend and gaining valuable insights into compliance and risk management.
Key Responsibilities:
- Provide technical support to customers, addressing inquiries and resolving issues related to the SaaS solutions.
- Collaborate with internal teams to troubleshoot and resolve complex technical problems.
- Assist customers in understanding and utilizing the features of the Technology Intelligence Platform.
- Conduct training sessions and webinars for customers to enhance their product knowledge.
- Gather customer feedback and work with product teams to improve the solutions.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or solutions engineering, preferably in a SaaS environment.
- Strong understanding of IT asset management (ITAM) and financial operations (FinOps).
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development. You will be part of a collaborative team that values innovation and customer success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.