About this role
The team is seeking a Software Engineer for Product Support & Implementation to join their dynamic team. This role is crucial in ensuring that their innovative software solutions meet the needs of educational institutions and enhance alumni giving.
Key Responsibilities:
- Provide technical support for software implementation and integration processes.
- Collaborate with cross-functional teams to troubleshoot and resolve product issues.
- Assist in the development of user documentation and training materials for clients.
- Gather and analyze feedback from users to improve product functionality.
- Participate in the design and enhancement of software features based on client needs.
Required Skills & Qualifications:
- Proficiency in programming languages such as Python, Java, or JavaScript.
- Experience with web technologies including HTML, CSS, and frameworks like React.
- Familiarity with database management systems, preferably SQL.
- Strong problem-solving skills and the ability to work collaboratively in a team environment.
- Excellent communication skills, both written and verbal.
Experience:
- 3-5 years of experience in software development or technical support roles, preferably in a SaaS environment.
What we offer:
- A collaborative and innovative work environment.
- Opportunities for professional growth and career advancement.
- The chance to make a meaningful impact in the education sector.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.