About this role
The team is seeking a ServiceNow Quality Analyst specializing in ITSM to join their dynamic team in India. The ideal candidate will play a crucial role in ensuring the quality and performance of ServiceNow implementations, contributing to the overall success of the organization.
Key Responsibilities:
- Develop and execute test plans, test cases, and test scripts for ServiceNow ITSM applications.
- Collaborate with cross-functional teams to gather requirements and understand business processes.
- Identify, document, and track defects using appropriate tools.
- Perform regression, integration, and user acceptance testing to ensure system functionality.
- Provide feedback and recommendations for process improvements based on testing outcomes.
- Assist in training and mentoring junior team members on quality assurance best practices.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in quality assurance or testing, specifically within ServiceNow ITSM.
- Strong knowledge of ServiceNow platform and ITSM processes.
- Proficiency in testing tools and methodologies.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills to work effectively with stakeholders.
What we offer:
The team provides a collaborative work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and be part of a team that values professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.