About this role
The team is seeking an experienced ServiceNow ITOM Discovery & Service Mapping Specialist to join their team. This role focuses on leveraging ServiceNow's capabilities to enhance IT operations management through effective discovery and service mapping processes.
Key Responsibilities:
- Implement and manage ServiceNow ITOM Discovery to ensure accurate and up-to-date configuration management databases (CMDB).
- Develop and maintain service maps to visualize and understand the relationships between IT services and underlying infrastructure.
- Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
- Troubleshoot and resolve issues related to discovery and service mapping.
- Provide training and support to end-users and stakeholders on best practices for ITOM processes.
Required Skills & Qualifications:
- Proven experience with ServiceNow ITOM modules, specifically Discovery and Service Mapping.
- Strong understanding of ITIL principles and practices.
- Proficiency in scripting languages such as JavaScript or PowerShell.
- Familiarity with cloud technologies and infrastructure, including AWS or Azure.
- Excellent analytical and problem-solving skills, with the ability to work independently and in a team environment.
Experience:
- 5-8 years of relevant experience in IT operations management, with a focus on ServiceNow ITOM solutions.
What we offer:
- An opportunity to work in a dynamic and innovative environment.
- Professional development and career advancement opportunities.
- A collaborative team culture that values your contributions.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.