About this role
The team is seeking a skilled ServiceNow Analyst to support daily operations and enhance service delivery. The ideal candidate will be responsible for managing incidents, service requests, problems, changes, and defects within the ServiceNow platform.
Key Responsibilities:
- Handle and resolve incidents and service requests in a timely manner.
- Manage problem records and facilitate root cause analysis.
- Implement changes and updates to the ServiceNow platform as needed.
- Collaborate with cross-functional teams to improve service processes.
- Monitor system performance and troubleshoot issues proactively.
- Document processes and maintain accurate records of incidents and changes.
Required Skills & Qualifications:
- Strong experience with ServiceNow, including incident and change management modules.
- Proficient in ITIL frameworks and best practices.
- Excellent analytical and problem-solving skills.
- Ability to work collaboratively in a team-oriented environment.
- Strong communication skills, both verbal and written.
Experience:
- 3-5 years of relevant experience in IT service management or a similar role.
What we offer:
- Opportunity to work in a dynamic and inclusive environment.
- Professional development and growth opportunities.
- A chance to make a meaningful impact within the organization.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.