About this role
The team is seeking a dedicated Service Desk Support Technician to join their team in Pune. This role involves providing first-level support to employees experiencing technology issues, ensuring a seamless and efficient resolution process.
Key Responsibilities:
- Serve as the first point of contact for employees facing hardware, software, network access, and business application issues.
- Log, triage, and troubleshoot incidents and service requests in a timely manner.
- Resolve common technical issues and escalate complex problems to Tier 2/3 teams as necessary.
- Maintain accurate documentation of incidents and resolutions in the ticketing system.
- Provide fast, friendly, and accurate support to keep employees productive.
Required Skills & Qualifications:
- Experience in a Service Desk or IT support role, ideally in a 24/7 environment.
- Strong troubleshooting skills for hardware and software issues.
- Familiarity with ticketing systems and incident management processes.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and under pressure.
Experience:
- 1-3 years of relevant experience in IT support or service desk roles.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Exposure to a variety of technologies and ongoing professional development.
- A chance to contribute to a team dedicated to excellent customer service.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.