About this role
The team is seeking a dedicated Service Desk Management professional to join their team as an Infra Tech Support Practitioner. In this role, you will provide level one to level two technical support for infrastructure, systems, and applications in both production and development environments. You will work both remotely and onsite, adhering to established operating models and processes.
Key Responsibilities:
- Act as the primary interface with users and clients to accurately diagnose issues.
- Deliver effective resolutions across infrastructure, operating systems, networks, and application platforms.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Maintain documentation of support processes and user interactions.
- Monitor and manage ticketing systems to ensure timely resolution of incidents.
Required Skills & Qualifications:
- Proven experience in technical support or service desk management.
- Strong understanding of infrastructure, operating systems, and network protocols.
- Familiarity with ticketing systems and support processes.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Experience:
- 3-5 years of relevant experience in technical support or IT service management.
What we offer:
The team provides a dynamic work environment, opportunities for professional growth, and the chance to work on innovative projects within a collaborative team.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.