About this role
The team is seeking a Service Desk Engineer II to join their dynamic team. This role is essential in providing high-quality technical support to ensure seamless operations across their global platform. The ideal candidate will have a strong background in IT support and a passion for enhancing user experience.
Key Responsibilities:
- Provide first and second level technical support for hardware and software issues.
- Troubleshoot and resolve incidents related to IT infrastructure, including networks, servers, and applications.
- Maintain documentation of support processes and user requests in the ticketing system.
- Collaborate with other IT teams to implement solutions and improve service delivery.
- Assist in training users on new technologies and systems.
Required Skills & Qualifications:
- Proficiency in Windows and Mac OS environments.
- Experience with ticketing systems, such as ServiceNow or JIRA.
- Strong knowledge of networking concepts and troubleshooting techniques.
- Familiarity with Active Directory and user account management.
- Excellent communication and interpersonal skills.
Experience:
- Minimum of 3-5 years in a technical support or service desk role, preferably in a fast-paced environment.
What we offer:
- Opportunity to work in a collaborative and innovative environment.
- Access to the latest technologies and tools.
- Professional development and growth opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.