About this role
The team is seeking a Service Desk Analyst with solid experience in troubleshooting Active Directory, O365, and basic server issues. This role is essential for providing first-line technical support to end users and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.
- Diagnose and resolve technical hardware and software issues in a timely manner.
- Escalate unresolved issues to the next level of support as required.
- Log all incidents and requests accurately in the ITSM/ticketing system (e.g., ServiceNow).
- Maintain documentation of issues and resolutions for future reference.
- Collaborate with team members to improve service delivery and customer experience.
Required Skills & Qualifications:
- Proficient in troubleshooting Active Directory and O365.
- Basic knowledge of server issues and related technologies.
- Strong communication skills, both verbal and written.
- Experience with ITSM tools and ticketing systems.
- Ability to work effectively in a fast-paced environment.
Experience:
- 2-4 years of experience in a Service Desk or IT support role.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional development and training opportunities.
- A chance to be part of a collaborative team focused on delivering exceptional service.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.