About this role
The team is seeking a Senior Technical Support Engineer to join their team, focusing on the MoveWorks platform. This role is pivotal in empowering the workforce by enabling employees to interact with business systems through natural language. The ideal candidate will have a strong background in technical support and a passion for AI-driven solutions.
Key Responsibilities:
- Provide advanced technical support for the MoveWorks platform, resolving complex issues efficiently.
- Collaborate with engineering teams to troubleshoot and resolve software bugs and performance issues.
- Assist customers in integrating MoveWorks with their existing business systems.
- Conduct training sessions and create documentation for users to maximize platform utilization.
- Continuously gather feedback from users to inform product improvements and enhancements.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in technical support or a similar role, preferably in AI or software solutions.
- Strong understanding of natural language processing and AI technologies.
- Proficiency in troubleshooting software and hardware issues.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.
- Experience with customer relationship management (CRM) tools and ticketing systems.
What we offer:
- A dynamic work environment that fosters innovation and collaboration.
- Opportunities for professional growth and development.
- A chance to be part of a leading-edge technology that is transforming the workplace.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.