About this role
The team is seeking a Senior Software Support Engineer to join their dynamic team. In this role, you will be responsible for ensuring the reliability and performance of the team services by defining monitoring events and setting up corresponding alerts. You will play a key role in responding to alerts, triaging issues, and resolving incidents efficiently.
Key Responsibilities:
- Define monitoring events for services and establish alerts accordingly.
- Respond to alerts by investigating and resolving issues in a timely manner.
- Gain a deep understanding of various applications and the events they emit.
- Create analytical dashboards to monitor service performance and usage.
- Respond to incidents and customer tickets promptly.
- Occasionally execute service recovery scripts as needed.
- Provide insights to enhance the platform based on your findings.
Required Skills & Qualifications:
- Strong experience in software support and troubleshooting.
- Proficiency in monitoring tools and alerting systems.
- Familiarity with analytical dashboard creation and performance monitoring.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication skills for effective collaboration with team members and customers.
Experience:
- Minimum of 5-8 years in a software support or engineering role, preferably in a similar environment.
What we offer:
- Opportunity to work with cutting-edge technologies in a collaborative environment.
- Professional development and growth opportunities.
- A supportive team culture that values innovation and initiative.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.