About this role
The team is seeking a Senior Officer for IT User Support to provide day-to-day technical assistance to employees across various hardware and software systems. This role is crucial in ensuring that user-reported issues are diagnosed effectively and resolved promptly.
Key Responsibilities:
- Provide first-line technical support for hardware and software issues.
- Diagnose user-reported problems through discussions and troubleshooting.
- Perform fault rectification and ensure timely resolution of queries and complaints.
- Follow defined escalation protocols for unresolved issues.
- Maintain accurate documentation of incidents and resolutions to improve support processes.
- Collaborate with other IT teams to enhance user experience and support efficiency.
Required Skills & Qualifications:
- Strong understanding of IT support processes and troubleshooting techniques.
- Proficiency in various hardware and software systems.
- Excellent communication and interpersonal skills for effective user interaction.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Experience with ticketing systems and documentation practices.
Experience:
- A minimum of 5-8 years of experience in IT user support or a related field is required.
What we offer:
- An opportunity to work in a dynamic environment with a focus on professional growth.
- A supportive team that values collaboration and innovation.
- Access to ongoing training and development resources.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.