About this role
The team is seeking a Senior IT Technical Support Engineer to join their dynamic team in Bengaluru, Karnataka. This mid-senior level position is ideal for an experienced professional who is passionate about providing exceptional technical support and improving support practices within a software development environment.
Key Responsibilities:
- Act as a senior technical expert within the IT support team, resolving complex user issues efficiently.
- Lead support-focused initiatives to enhance the overall user experience and support processes.
- Mentor and guide junior support staff, fostering a culture of learning and growth.
- Collaborate with cross-functional teams to identify and implement improvements in support practices.
- Ensure operational excellence by monitoring and analyzing support metrics and trends.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in IT technical support, preferably in a software development environment.
- Strong knowledge of troubleshooting techniques and tools.
- Proficiency in operating systems, networking, and hardware support.
- Excellent communication and interpersonal skills to interact effectively with users and team members.
What we offer:
The team provides a collaborative work environment that encourages innovation and professional growth. You will have the opportunity to work with cutting-edge technologies and contribute to significant projects while receiving support for your career development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.